Refund and Cancellation Policy

Last updated: 3 October 2026 - forms part of the Terms and Conditions

In short:

Have not used the service at all? You may cancel and receive a full refund within 7 days of payment, which is the consumer's statutory right.
Started using the service? For your first paid subscription we offer an additional commercial guarantee of a full refund within 3 days of payment, even after use.
After that, amounts are refunded only in the exceptional cases in clause 5.

This policy does not limit or replace any mandatory right granted by the E-Commerce Law and its implementing regulations or by applicable consumer-protection laws. The Arabic version prevails in case of any discrepancy.

1. Nature of subscriptions

All subscriptions are prepaid for a fixed period and do not renew automatically; we never charge recurring amounts, and access ends at the end of the period unless you renew yourself.
The service is digital and is activated and made fully available as soon as payment is confirmed; the user receives and starts benefiting from it as soon as they use it.

2. When is the service considered used?

The user is considered to have received and benefited from the service when, after the paid subscription is activated, any of the following occurs:

Logging in to the account after activation, since all paid-plan tools and outputs become available on login.
Using any tool, running any forecast, or viewing any indicator, content or output of the paid plan.

This is established from the system's automated logs (login dates and tools used), and the user may view the logs relevant to their request.

3. Statutory 7-day cancellation right (before use)

Under the E-Commerce Law, the consumer may cancel the contract within 7 days of contracting (payment), provided they have not used, received or benefited from the service as defined in clause 2.
In that case the full amount paid is refunded and the subscription is cancelled.
Once the service has been used, this right lapses under the law, and the commercial guarantee in clause 4 still applies if within its period.

4. Additional 3-day commercial guarantee (even after use)

You may request a refund of the full amount paid for the first paid subscription on your account within 3 days of payment, even if you have used the service, with no reason required.
This guarantee is a commercial benefit the site offers voluntarily in addition to the statutory right, and applies only to each user's first paid subscription.
The commercial guarantee does not apply to fraudulent abuse, artificial or repeated requests through multiple accounts, or accounts shown to have been used to copy or extract content or data; mandatory consumer rights remain unaffected.

5. Exceptional cases at any time during the subscription

After the periods above, amounts for the remaining subscription period are not refunded because the digital service was made available to and used by you, except in the following cases, and without prejudice to any statutory right:

Case	Remedy
Charged twice or more for the same transaction	Full refund of the duplicate amount
Charged but the subscription was not activated, and we could not activate it within 3 business days of being notified	Full refund or activation, at your choice
Amount charged differs from the price advertised at the time of purchase	Refund of the difference
A material technical fault on our side prevents use of the service for more than 7 consecutive days	Extension of the period or a pro-rata refund for the remaining period, at your choice
We discontinue a core feature of your plan during the paid period without an equivalent alternative	Pro-rata refund for the remaining period
Your account was suspended and your objection was accepted	Reactivation with compensation for the suspended period

6. Upgrades and bonus days

You may request a refund of an upgrade within 3 days of paying for it, or within 7 days if the higher plan's features have not been used; you are then returned to your previous plan with its remaining period.
The day credit applied in an upgrade is not payable in cash.
Free bonus days, gifts and promotions have no cash value.

7. How to request

E-mail us from your registered address at admin@kamanjat.com or use live chat; the date the request is received counts.
Include your username, the e-mail used for payment, the transaction date, the transaction or receipt number and, if you wish, the reason.
We reply within 3 business days; once approved, the refund is made through the same payment party.

8. Method and timing

Refunds are made to the original payment method.
The amount usually appears within 5 to 10 business days depending on the issuer of your payment method; the amount in your local currency may differ due to exchange rates or issuer fees outside our control.
The refunded subscription is cancelled and access to plan features ends when the refund is made.
If the transaction was made through a merchant of record, it may be the party that executes the refund, under its name on your statement.

9. More protective rights

If the purchase was made through an independent merchant of record or a payment channel that grants the buyer additional rights or a longer refund period, or if the law of your country of residence grants a wider right, the rights that are more protective of the consumer apply to the extent required by law or contract.

10. Cancellation

There is no automatic renewal to cancel. You may stop at any time before the period ends and keep access until the end of the paid period, without a refund except in the cases set out in this policy or required by law.

11. Chargebacks

Please contact us before disputing a transaction with the issuer of your payment method; most cases are resolved within one business day. This does not limit your right to dispute. The account may be suspended temporarily until the dispute is decided, and we may provide activation and usage records to show that the transaction was valid.

12. Contact

E-mail: admin@kamanjat.com - live chat on the site.